Support
Last updated: [date placeholder]
1. How to get help
Email apps@thenextsprout.com with support questions, billing questions, feature requests, or a problem with the app, or use the contact form. A human from the team replies to every message.
2. Response time
Typical response time: [placeholder — confirm the SLA you want to commit to publicly].
3. In-app help center
Once the app is installed, open the Help Center from inside Shopify admin for a searchable FAQ covering every feature. This website’s Documentation page covers the same ground for anyone evaluating the app before installing.
4. FAQ
How do I disconnect Google Search Console?
Open Search Appearance inside the app and disconnect from there. This permanently deletes the stored Google connection — it doesn't just hide it.
What happens to my data when I uninstall the app?
Your active session is removed immediately. Shopify then sends us a shop-redaction request on its own schedule, typically within about 48 hours, at which point your store's data is fully deleted from our database.
Do unused AI credits roll over to the next month?
No. Each plan's monthly credit allowance resets at the start of the next cycle; unused credits don't carry forward.
Is there a free trial on paid plans?
No — Growth, Pro and Scale start billing from the day you subscribe. The Free plan has no time limit, so you can use it indefinitely at its usage limits before upgrading.
Does AI-generated content publish automatically?
No. Every AI-assisted feature shows you a draft next to the current content and waits for you to approve it before anything changes in your store.